ABOUT YOUR PERSONAL INFORMATION (ALL APPLICANTS) AND (IF APPLICABLE) YOUR OFFSET SAVING ACCOUNT
Accord Mortgages Limited decides what personal information we
need to collect about you, how we use it, who we share it with
and how long we keep it. This makes us the data controller of
your personal information for data protection purposes.
When we refer to ‘Society’, ‘YBS Group’ or ‘Yorkshire Group’
we mean Yorkshire Building Society Group (Accord’s parent
company) trading as:
- Yorkshire Building Society
(sometimes referred to as The Yorkshire, YBS)
- Chelsea Building Society
(sometimes referred to as The Chelsea, CBS)
- Norwich and Peterborough
(sometimes referred to as N&P)
We will use the personal information obtained from you and
additional information obtained in the course of opening and
managing your account. This includes, but is not limited to, name,
address, identication, account transactions and communications
and where relevant sensitive information, credit reference
data, nancial crime data, health details, nationality and legal
proceedings.
We will respect your rights to privacy and will only collect,
use, store and share your personal information where a lawful
purpose applies:
- It’s necessary for the performance of a contract you have or
have requested to enter into.
- If we have a legal obligation.
- If we have a legitimate business interest where it does not
have an unfair impact on you.
- If you have given your consent where the collection, use,
storage or sharing involves special category (sensitive)
personal information (e.g. health race and religion).
- Where we believe you or another person is at risk and we
need to protect your or their vital interests.
- Where it’s in the public interest or we have been given
ocial authority to do so.
For full details of the types of information used in each product,
and the other lawful purposes we may use it for, please see our
‘’How we use your personal information’’ booklet which can
found at www.accordmortgages.com or via your intermediary.
HOW WE USE YOUR PERSONAL INFORMATION
When you apply for a mortgage account we will use your personal
information together with other information available including
relevant sensitive information, (e.g. health, race and religion), for:
- Identity verication (including checking documents with
issuing authorities e.g. driving licence - DVLA)
- Processing any Decision in Principle
- Processing your application
- Making credit decisions about you
- Contacting you where necessary
- Fraud prevention and detection
- Arranging associated insurance (where you have requested us
to do so)
- Completing your mortgage
- Administering your account up to and including redemption
- Legal and regulatory compliance
- Marketing (where we have your consent) and market research
- General business purposes
If you are making an enquiry or application on behalf of another
person they must have authorised you to act on their behalf, to
give us their personal information, to authorise a credit search
and to consent to our use of their personal information. We may
also share information about you with a joint account holder if
they make an enquiry or further application without you being
present where they have conrmed you have authorised them to
act on your behalf.
We will share information with one or more Credit Reference
Agencies (CRAs), now and in the future, to:
- Check your identity
- Verify the accuracy of the information you have provided
- Assess your creditworthiness and aordability
- Manage your account(s)/relationship with us
- Process your application
- Ensure any oers we send are appropriate to you
- Trace and recover debts
- Prevent criminal activity, fraud and money laundering.
We will continue to exchange information about you with CRAs
while you have a relationship with us. We will also inform the
CRAs about your settled accounts. If you borrow and do not repay
in full and on time, CRAs will record the outstanding debt. This
information may be supplied to other organisations by CRAs.
When CRAs receive a search from us they will place a search
footprint on your credit le that may be seen by other lenders.
We routinely carry out an additional credit search for account
management purposes but this will not aect your future
creditworthiness as no hard foot print will be left.
If you are making a joint application, or tell us that you have a
spouse or nancial associate, we will link your records together,
so you should make sure you discuss this with them, and share
with them this information, before applying. CRAs will also link
your records together and these links will remain on your and
their les until such time as you or your partner successfully les
for a disassociation with the CRAs to break that link.
If we use an automated system to make a decision about you,
such as credit scoring, we will tell you if your application is
rejected and give you the opportunity to discuss the matter
with us. The decision can be reviewed to ensure an appropriate
decision has been made.
The personal information we have collected from you will be
shared with fraud prevention agencies who will use it to prevent
fraud and money-laundering and to verify your identity. If fraud
is detected, you could be refused certain services, nance or
employment in the future.
Further details of how your personal information will be used by
us, Credit Reference Agencies and Fraud Prevention Agencies can
be found in our booklet “How we use your personal information”
which can be found at www.accordmortgages.com or via your
intermediary.
If you take out Yorkshire Building Society home insurance or
other insurance we and/or your insurer may:
- Share information you have supplied and details of your policy
and claim with each other, a data administration company,
licensed credit reference agencies, relevant insurance
companies and fraud prevention bodies. This information will
be made available to other prospective lenders and insurers.
- Use your personal information together with other information
available (including relevant sensitive information (e.g. health,
race and religion) to carry out a risk assessment, process your
application, administer your policy and claims during the life
of the policy, for fraud prevention and detection, legal and
regulatory compliance, marketing and market research and
general business purposes.
- We may contact your medical professional representative with
your explicit consent to obtain information or conrm a pre-
existing medical condition you have informed us of, but we will
always explain why we need the information, how it will be
used and who it will be shared with.
Insurers pass information to the Claims and Underwriting Ex-
change register, run by Insurance Database Services Ltd. (IDS
Ltd.). The aim is to help us check information provided and also
to prevent fraudulent claims. When we deal with your request we
may search the register. When you tell us about an incident (such
as re, water damage or theft) which may or may not give rise
to a claim, we will pass information relating to it to the register.
IDS Limited may also pass on information received from other
insurers about other incidents involving anyone insured under
the policy.
We will only use, keep and share your personal information for
as long is required to meet our legal and regulatory obligations,
industry standards and business requirements, and to deal with
your enquiry, administer and manage your accounts, products
and relationship with us. After this time, we will delete your
personal information in line with the requirements of the
Financial Conduct Authority, Prudential Regulation Authority,
Money Laundering regulations, Financial Ombudsman Service
and HM Revenue & Customs.
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