Accord Mortgages Customer
Information and Declaration
ACC 0802 08/07/24
Our printed material is available in alternative formats e.g. large print,
braille or audio. Please call us on 0345 1200 872.
Page 1 of 2
Registered oce:
Yorkshire House, Yorkshire Drive, Bradford, BD5 8LJ www.acordmortgages.com
Accord Mortgages Limited is registered in England No. 2139881. Accord Mortgages Limited is authorised and regulated by the Financial Conduct
Authority. Accord Mortgages Limited is entered in the Financial Services Register under registration number 305936.
Buy to Let Mortgages for business purposes are not regulated by the Financial Conduct Authority. Communications with us may be monitored/
recorded to improve the quality of our service and for your protection and security.
privacy information
The security of your personal information and right to privacy is very important to us. We are committed to taking good care of your
personal data and ensuring the highest standards of privacy.
We use your personal information to process your mortgage application and arrange associated insurance. This may include sensitive
information such as information about your health or criminal records. Full details of how we use your personal information is
contained within our Privacy Notice, which is available on our website accordmortgages.com
Credit Reference Agencies (CRAs) are used to perform credit, identity and fraud prevention checks against public (electoral register)
and shared credit information. You can learn more about how your personal information is used by visiting
www.experian.co.uk/legal/crain/
If we use an automated system to make a decision about you, such as credit scoring, we will tell you if your application is rejected and
give you the opportunity to discuss the matter with us. The decision will be reviewed and may be changed, if appropriate.
We will keep your personal information only for as long as is necessary for us to administer the account you have, in line with
regulatory requirements.
If you require a paper copy of our privacy notice, please contact us on 0345 120 0805. Alternatively, you can write to us at: Yorkshire
Building Society, Yorkshire House, Yorkshire Drive, Bradford, West Yorkshire BD5 8LJ.
Our Data Protection Ocer (DPO) provides help and guidance to make sure we apply the best standards to protecting your personal
information. Y
ou can c
ontact the DPO by emailing
[email protected] or writing to: Data Protection Ocer, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
Sharing your personal information
When necessary, we share your personal information with:
• Yorkshire Building Society (YBS)
• Service providers, who are carefully selected to help us
provide our products and services
• Tax, government, and any relevant regulatory authorities
• Prosecuting authorities and courts, and/or other relevant
third parties connected with legal proceedings or claims
• Subsequent charge-holders
• Fraud prevention and/or law enforcement agencies
• Fraud prevention agencies such as CIFAS and National
Hunter. Fraud prevention agencies can hold your personal
data for dierent periods of time, and if you are considered
to pose a fraud or money laundering risk, your data can be
held for up to six years. You can learn more about how your
personal information is used by visiting cifas.org.uk/fpn or
nhunter.co.uk/privacy-policy/
• Your shared ownership scheme provider
• Third parties where we are required to do so by law
• Credit Reference agencies (CRAs).
Your personal information may be transferred to or stored in locations outside of the UK.
We will only transfer your data when we’re required or permitted to by law or regulatory requirements.
When transferring data, we make sure that suitable protection is always maintained by ensuring appropriate safeguards are in
place. For more information please refer to our website accordmortgages.com
Your rights
You have rights relating to the personal information we hold about you, however, they may be subject to various exceptions and
limitations.
You have the right to:
• Be informed;
• Request access to your personal information (commonly
known as a ‘data subject access request’);
• Request correction of the personal information if you believe
that we hold inaccurate or incomplete personal information;
• Request erasure of your personal information: Please note,
however, that we may not always be able to comply with
your request of erasure for specic legal reasons;
• Request restriction of processing of your personal
information;
• Withdraw consent at any time if we are relying on your
consent to process your personal information;
• Object: to our processing of your personal information in
certain circumstances.
The simplest and quickest way to request this information is by completing our simple online request form, which can be
accessed by visiting accordmortgages.com/privacy. For other ways to contact us about your rights please refer to our website
accordmortgages.com
If you have any concerns about the use of your personal information, or the way we handle requests relating to your rights, you can
raise a complaint directly with us. For more information about raising a complaint please see our website accordmortgages.com
IMPORTANT INFORMATION FOR APPLICANTS
Please read the following declaration and information carefully. Your Introducer (mortgage adviser) should provide this to you prior to
completing our online application form. If the application is in joint names, both parties should read it. Your Introducer will conrm
on your behalf that you have read and accepted this declaration. If you have any questions about the declaration, please discuss these
with your Introducer prior to the application being submitted.