Elevate UC App

Mobile Version

iOS + Android

Getting started.

● Go to the App Store on

your device and search

Elevate UC

● Enter login information:

Username is your email

address. Default password

is resetme123!

● Recommendation: do not

allow contacts to sync

iOS.

Placing a call.

● Use the dialpad

● Or press the phone icon

iOS.

Placing a call.

● Use the dialpad

● Or press the phone icon

Android.

Options during

an active call.

● Mute

● Flip Call - places caller on hold

and rings desk phone.

● Use the keypad

● Place on hold

● Speakerphone

● More

○ Transfer

○ Add Call

○ Park

Transfer a call.

● Blind transfer allows you to

automatically transfer the call

to another party without

having a conversation with

this party. For blind transfer:

while on active call press

More button > Choose

Transfer Call > Enter the

phone number or choose

from the Contacts list.

Transfer a call.

● Warm transfer allows you to consult

with the party to which you are

transferring a call before completing

the transfer. To proceed with warm

transfer: while on active call press +

button > Enter the number manually

or choose from the list of contacts >

Press Call button > You first call

meanwhile will be placed on hold >

Your second call with Caller 2 will be

established > Press More button >

Choose Transfer to Caller.

Options when

adding a call.

● Add a call: You can add a contact

from your contacts list as well as dial

any number using a keypad.

● Once a call has been added:

○ When you are on two calls click

Swap calls to put on hold active

call and return to the second

call that was on hold.

○ Conference the two calls

together.

Conference a

call.

● Press + button > Choose the contact

from the list or enter the number

manually > Press Call > You will be

connected with the Caller 2 > Press

More > Make Conference. After the

Conference is established you can

separate the two calls back.

● Note: Maximum number of callers to

participate in a conference is 3. In case

if you have more than 2 active calls the

option Make Conference won't appear

under More.

● Transfer the call to the first number you

established the call with.

Silent mode.

● Navigate to My Account

(gear icon).

● Select Silent Mode > click

Enable for Silent Mode.

iOS.

Silent mode.

● Navigate to My Account

(gear icon).

● Select Silent Mode > click

Enable for Silent Mode.

Android.

Silent mode.

● Set Schedule to specify the

time when the notifications

should be disabled and

enabled automatically.

Silent mode will be turned

on at the chosen day in

Repeat at the Start Time,

notifications from Events

will be suppressed until the

End time.

iOS.

Silent mode.

● Set Schedule to specify the

time when the notifications

should be disabled and

enabled automatically.

Silent mode will be turned

on at the chosen day in

Repeat at the Start Time,

notifications from Events

will be suppressed until the

End time.

Android.

Voicemail.

● Reset Voicemail PIN

● Change greeting/record

custom greeting

● Enable Voicemail

transcription

● Set voicemail Notifications

● Set a specific email address

for voicemail notifications

● Enable voicemail

attachment

iOS.

Voicemail.

● Reset Voicemail PIN

● Change greeting/record

custom greeting

● Enable Voicemail

transcription

● Set voicemail Notifications

● Set a specific email address

for voicemail notifications

● Enable voicemail

attachment

Android.

Voicemail.

● Listen to voicemail

● Note: listen to voicemail

option available by pressing

speaker icon.

● See the voicemail

transcription

● Note: the voicemail

transcription option should

be enabled for the user in

order to see the transcription.

It may be enabled via Elevate

Mobile App under My

Account > Voicemail.

iOS.

Voicemail.

● Call back

● Share Voicemail

● Note: by pressing Share you

can forward voicemail as an

attachment to any email

address.

● Mark as unread

● Delete voicemail

Android.

Call History.

● You may want to see more

detailed information about a

specific call. Simply hit the

i-sign right next to the call.

Call History.

● You may want to see more

detailed information about a

specific call. Simply hit the

i-sign right next to the call.

iOS.

Call History.

● You may want to see more

detailed information about a

specific call. Simply hit the

i-sign right next to the call.

Android.

Chat.

● Manage Group chat name

and the list of participants

● Chat history

● Pin chat to top

● Mute chat

● Leave Group Chat

We’re here to help.

To open a help case, call or email our Help Desk Team.

Granite Help Desk

P: 406-532-1640

E: help@granite.tech